Chat with us, powered by LiveChat PLEASE READ ATTACHMENTS How to Solve an Organizational Case Study – Second Case A case study is a | Max paper
  

PLEASE READ ATTACHMENTS


How to Solve an Organizational Case Study – Second Case

A case study is a collection of facts and data based on a real or hypothetical business situation. The goal of a case study is to enhance your ability to solve business problems, using a logical framework. The issues in a case are generally not unique to a specific person, firm, or industry, and they often deal with more than one business strategy element. Sometimes, the material presented in a case may be in conflict. For example, two managers may disagree about a strategy or there may be several interpretations of the same facts.

In all case studies, you must analyze what is presented and state which specific actions best resolve major issues. These actions must reflect the information in the case and the environment facing the firm.

The case should not exceed seven (7) pages in length, excluding the reference list.

STEPS IN SOLVING A CASE STUDY

Your analysis should include these sequential steps:

1. Presentation of the facts surrounding the case. (~0.5 page)

2. Identification of the key issues. (~0.5 page)

3. Listing of alternative courses of action that could be taken. (~1 page)

4. Evaluation of alternative courses of action. (~1.5 pages)

5. Recommendation of the best course of action. (~1.5 pages)

Presentation of the Facts Surrounding the Case

It is helpful to read a case until you are comfortable with the information in it. Re-readings often are an aid to comprehending facts, possible strategies, or questions that need clarification and were not apparent earlier. In studying a case, assume you are an outside consultant hired by the firm. While facts should be accepted as true, statements, judgments, and decisions made by the individuals in a case should be questioned, especially if not supported by facts—or when one individual disagrees with another.

During your reading of the case, you should underline crucial facts, interpret figures and charts, critically review the comments made by individuals, judge the rationality of past and current decisions, and prepare questions whose answers would be useful in addressing the key issue(s).

Identification of the Key Issue(s)

The facts stated in a case often point to the key issue(s) facing an organization, such as new opportunities, a changing environment, a decline in competitive position, or excess inventories. Identify the characteristics and ramifications of the issue(s) and examine them, using the material in the case and the text. Sometimes, you must delve deeply because the key issue(s) and their characteristics may not be immediately obvious.


Listing Alternative Courses of Action That Could Be Taken

Next, present alternative actions pertaining to the key issue(s) in the case. Consider courses of action based on their suitability to the firm and situation. Proposed courses of action should take into account such factors as the goals, the customer market, the overall organizational strategy, the product assortment, competition, and personnel capabilities.

Evaluation of Alternative Courses of Action

Evaluate each potential option, according to case data, the key issue(s), the strategic concepts in the text, and the firm’s environment. Specific criteria should be used and each option analyzed on the basis of them. The ramifications and risks associated with each alternative should be considered. Important data not included in the case should be mentioned. Your discussion of the alternatives should include concepts from organizational diagnosis and change theory.

Recommendation of the Best Course of Action

Be sure your analysis is not just a case summary. You will be evaluated on the basis of how well you identify key issues or problems, outline and assess alternative courses of action, and reach realistic conclusions (that take the organization’s size, competition, image, and so on into consideration). You need to show a good understanding of both the principles of organizational diagnosis and the case. Be precise about which alternative is more desirable for the organization in its current context. Remember, your goal is to apply a logical reasoning process to this organization. A written report must demonstrate this process.

Criteria for Grading Second Case Study Assignment

A B C F
Points
Earned

Introduction,
Analysis, and

Evaluation
(30 pts)

Student demonstrated
complete and thorough

outline of the facts
surrounding the case,

identified all key issues,
appropriately identified
alternative courses of

action, and clearly
outlined the reasons for
the recommendation.

30 – 27 points

Student satisfactorily
outlined the facts

surrounding the case,
identified most key

issues, appropriately
identified alternative

courses of action, and
satisfactorily outlined
the reasons for the
recommendation.

26 – 24 points

Student demonstrated
less than satisfactory

outline of the facts
surrounding the case,
identified some key

issues, identified some
alternative courses of

action, and/or less than
satisfactorily outlined
the reasons for the
recommendation.

23 – 21 points

Student unsatisfactorily
outlined the facts

surrounding the case,
key issues, alternative
courses of action, and

the reasons for the
recommendation.

20 – 0 points

Comments

Quality of
Content
(25 pts)

Student demonstrated
exceptional knowledge

of relevant concepts
and theories; all
statements and
opinions were
supported by

appropriate citations
from the literature.

25 – 23 points

Student demonstrated
satisfactory knowledge

of relevant concepts
and theories; most

statements and
opinions were
supported by

appropriate citations
from the literature.

22 – 20 points

Student demonstrated
less than satisfactory
knowledge of relevant
concepts and theories;
some statements and

opinions were not
supported by

appropriate citations
from the literature.

19 – 18 points

Student demonstrated
unsatisfactory

knowledge of relevant
concepts and theories;
many statements and

opinions were not
supported by

appropriate citations
from the literature.

17 – 0 points

Comments

Quality of
Research
(20 pts)

Student did an
exceptional job of
integrating course

readings with additional
research. Student cited
more than the required
number of references.
Sources listed were all
scholarly or practitioner
journals from the last

ten years.

20 – 18 points

Student did a
satisfactory job of
integrating course

readings with additional
research. Student cited
the required number of
references. Sources
listed were primarily

scholarly or practitioner
journals from the last

ten years.

17 – 16 points

Student did a less than
satisfactory job of
integrating course

readings with additional
research. Student may

not have cited the
required number of
references. Some

sources listed may not
have been scholarly or

practitioner journals
from the last ten years.

15 – 14 points

Student did an
inadequate job of
integrating course

readings with additional
research. Student did
not cite the required

number of references.
Many of the sources

listed were not
scholarly or practitioner
journals from the last

ten years.

13 – 0 points

Comments

Organization
and Mechanics

(20 pts)

Student presented
information in a logical

sequence that was very
easy to follow. Essay
had no major spelling

and/or grammar errors.
The page length

requirement was met.

20 – 18 points

Student presented
information in a mostly
logical sequence that
was fairly easy follow.
Essay had a few minor

spelling and/or
grammar errors. The

page length
requirement was met or
may have been slightly

exceeded.

17 – 16 points

Student presented
information in a

confusing sequence
that was not easy to
follow. Essay had

several major spelling
and/or grammar errors.

The page length
requirement may not

have been met.

15 – 14 points

Student presented
information in an

illogical sequence that
was difficult to follow.

Essay had many
spelling and/or

grammar errors. The
page length

requirement was not
met.

13 – 0 points

Comments

APA
formatting

(5 pts)

All citations, quotations,
and references were
formatted correctly or
contained only one or

two minor errors.

5.0 – 4.5

Most citations,
quotations, and
references were

formatted correctly or
contained a few minor

errors.

4.4 – 4.0 points

Several citations,
quotations, and

references were not
formatted correctly or

contained major errors.

3.9 – 3.5 points

Many citations,
quotations, and

references were not
formatted correctly or

contained many errors.

3.4 – 0 points

Comments

Total Points Earned

(100 points max)

Overall Comments

Instructions

This assignment is worth 20% of your final grade and addresses Course Objectives 1 through 6.  It gives you an opportunity to apply organizational-level diagnostic processes and organizational development principles to a real-life situation.  You will also have the opportunity to assess the appropriateness of the intervention chosen and propose alternative interventions based on the presenting problems and underlying issues uncovered in the diagnosis. You must complete this assignment individually, without contacting other students, and you may not use a paper or any part of a paper from a previous class or from another person.  If you have questions about this assignment, please post them in the Ask the Professor discussion forum so that everyone can benefit from the answers.

Your task:

Please read the Ben & Jerry’s case, which can be found under eReserves.

Using the questions at the end of the case as a guide, solve the case study by analyzing what is presented and stating specific actions that would best resolve major issues. Incorporate your answers to the questions in your analysis, as outlined in the How to Solve a Case Study guidelines. These actions must reflect information in the case and the environment facing the firm.

Your paper should be five to seven pages long, excluding cover and reference pages.  Please follow APA guidelines for citations, quotations, and references, and use at least five scholarly resources that are dated within the last five years.  You are strongly encouraged to use the required and recommended readings in this course, as well as peer-reviewed journal articles. Research methodology and problem analysis will be emphasized in the grading of this assignment.


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